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How do I return an item? We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at [email protected] Return PolicyWe will accept return requests for items that are unopened, unused, and in new condition, with all original tags and packaging intact, and suitable for resale. Return requests must be submitted within 30 days of the delivery date. Once approved, the product(s) must be received back within 14 days of return authorization approval.A 20% restocking fee will apply to all items that are not in original packaging, not in new condition, or not suitable for resale may be subject to the restocking fee or may be refused at our discretion. To request a return, please complete the form at the bottom of this page. Once approved, you will receive an email with return instructions. RefundsOnce we receive your returned item, our team will review your request and inspect the item. If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a 3 business days for the refund to show up in your bank statement. Items that do not meet the criteria may receive a partial refund, store credit, or be returned to buyer at buyers expense. ExchangesWe do not offer exchanges except in the case that an item was defective. Otherwise you may return the original item and place a new order. Return ShippingIf you received a defective item or the wrong item you will not be responsible for return shipping costs. You will be asked to provide a picture of the item received for all returns where the reason is defective or received wrong item. For returns for all other reasons you are responsible for paying for the return shipping costs. Tracking & Insurance
All returns should be sent via a trackable method, a tracking number may be requested. If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item and are not responsible for carrier loss. Return Request Form |