How do I return an item?

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at customerservice@unitedmfrs.com

Return Policy

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. If you wish to return your item, we must receive your request within 30 days of the date you received your item. You must contact us at customerservice@unitedmfrs.com or call 1-800-795-1589 to begin the return process.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement. Items that do not meet the criteria may receive a partial refund.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email customerservice@unitedmfrs.com within 30 days of receiving your product to begin the process.

Return Shipping

If you received a defective item or the wrong item you will not be responsible for return shipping costs. For returns for all other reasons you are responsible for paying for the return shipping costs.

Insurance

If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.